Why Top Producers Master Agent-to-Agent Talks
- Kara Moll
- Oct 23
- 3 min read
Ever had a deal teeter on the edge because of a miscommunication with another agent?
You’ve nailed the listing, the buyer’s excited, but one crossed wire with the buyer’s agent turns a sure close into a frustrating stall.
It’s all too common… agent-to-agent talks that should smooth the path often snag it instead. This is often because of the fact that while we spend hours perfecting client pitches, we sometimes overlook the critical conversations with our peers.
But top producers? They master agent-to-agent talks, turning potential conflicts into seamless collaborations that strengthen deals and save time.
In this post, I’ll dive into why they do it, why we often neglect it in favor of client-focused talks, common listing scenarios where it matters, and a few Exactly What to Say® strategies to make your agent-to-agent talks effortless.
Why Agent-to-Agent Talks Get Neglected
Agent-to-agent talks are the backbone of smooth transactions, yet they often take a back seat to agent-to-client interactions.
Why?
We pour energy into client-facing skills because that's where the immediate payoff seems to lie: winning listings, closing sales, and building referrals. Client talks feel like the main stage, while agent-to-agent talks seem like behind-the-scenes logistics.
But this neglect can be costly. When we prioritize client communication, we assume agent-to-agent talks will just "work out."
In reality, miscommunications - like unclear contingencies or delayed responses - can derail deals.
Top producers know ignoring agent-to-agent talks is a mistake; they invest in them to ensure every collaboration is a win-win, reducing stress and boosting efficiency.
Common Listing Scenarios in Agent-to-Agent Talks
Agent-to-agent talks often arise in listing scenarios, where coordination is crucial. Here’s how strong communication can solve them:
Multiple Offers Mismatch: When offers come in, miscommunication on deadlines can cause chaos. Solve it by clarifying with, “Let’s align on the review timeline to give both sides clarity.” This prevents disputes and strengthens deals.
Inspection Disputes: Agents clash over repair requests. Use, “What’s a fair resolution here?” to reframe from conflict to collaboration, smoothing the path to closing.
Appraisal Gaps: When appraisals come low, talks can tense. Respond with, “How can we bridge this gap creatively?” to find solutions like credits or renegotiations, keeping the deal alive.
These scenarios show why mastering agent-to-agent talks is vital because communication turns friction into flow, protecting deals and reputations.
3 Exactly What to Say® Strategies for Smoother Talks
Elevate your agent-to-agent talks with these Exactly What to Say® strategies:
Empathy to Build Rapport: Start with, “I appreciate your perspective—let’s find common ground.” This defuses tension, fostering partnership in agent-to-agent talks.
Open Questions to Clarify: Ask, “What’s most important to your client here?” This uncovers needs, smoothing agent-to-agent talks and strengthening deals.
Reframing to Resolve: Say, “What would need to be true for this to work?” This shifts focus to solutions, making agent-to-agent talks collaborative and effective.
These strategies turn agent-to-agent talks into assets for your business.
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What’s your toughest agent-to-agent talks challenge? Share in the comments below—I’d love to talk through some of those challenges with you.
About Kara
Kara Moll empowers busy executives to become confident, effective communicators—unlocking their full potential in both their personal and professional lives. A real estate coach with Keller Williams MAPS Coaching, Kara is one of Phil M. Jones’ Certified Guides and an Exactly What to Say® Coach. She combines these powerful communication frameworks with expertise in Neuro-Linguistic Programming and Energy Leadership Coaching to help clients achieve transformative results.
With over 20 years of experience in real estate, coaching, and training, she brings a wealth of knowledge and insight to every interaction. To take your communication skills to the next level, enroll in one of her upcoming workshops at Workshops & Events | Kara Moll
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